Return Policy - Desert Rose

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Return Policy

PLEASE NOTE: All shipments are sent via USPS from our Mystic, CT location. We want to make sure you receive your loveables ASAP! So, please ensure that your shipping address is correct. You may incur an additional charge if the address listed needs to be changed once order is placed.


FREE SHIPPING ON ALL ORDERS OVER $99 (no coupon code necessary)


RETURN POLICY: Unused, unworn, unopened items with original tag receipt may be exchanged or returned for a full refund within 14 days of delivery. (Exceptions to this policy may apply.)

Qualifying items (as detailed in our Return Policy) purchased as gifts between 11/23/21 & 12/24/21 may be returned by 1/10/22 for store credit.


Final sale items: soap, sale items, seasonal items, consumables, bath accessories, dietary supplements, special orders, herbs, candles, books and all services and online programs.


Shipping & handling for returns is the responsibility of the customer. Items must be postmarked within 14 days of delivery date.


All online orders will be processed within 5 business days.

All layaway deposits are non-refundable and if the customer changes their mind can only be applied as store-credit.